Refusionspolitik
Returns, Refunds & Right of Withdrawal
We want you to feel confident when shopping with Veloura Finds. If you change your mind, receive a damaged item, or experience a problem with your order, please contact us and we will help you with the next steps.
14-Day Right of Withdrawal
If you are a consumer in Norway or the European Economic Area (EEA), you generally have the right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period begins on the day you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, you must notify Veloura Finds clearly that you wish to withdraw from the purchase before the 14-day period expires. Please contact us using the contact information provided in our store.
After notifying us, the item must normally be returned within 14 days. Please contact us before sending the item so that we can provide the correct return instructions and return destination for your order.
Condition of Returned Items
You may examine the product in the same way you reasonably would in a physical store. If the product has been handled beyond what is necessary to determine its nature, characteristics and function, you may be responsible for any reduction in value resulting from that handling.
Where applicable, please return the product with its original packaging and included accessories.
Return Shipping
When exercising the right of withdrawal because you have changed your mind, you are normally responsible for the direct cost of returning the item.
Please do not return products to the sender address shown on the original parcel unless Veloura Finds has specifically instructed you to do so. Return destinations may vary depending on the product and fulfilment location. Contact us first and we will provide the appropriate return instructions.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item arrives damaged, defective, or you receive the wrong product, contact Veloura Finds as soon as reasonably possible.
To help us assess and resolve the issue quickly, please include your order number, a description of the problem, and clear photographs showing the product, the damage or defect, and, where relevant, the packaging it arrived in. We may request additional photographs or information if necessary to assess the issue.
Where the product is defective, damaged or incorrect and you have a valid claim, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include replacement, repair, price reduction, refund, or other applicable remedy. You will not be required to pay return costs where those costs are legally the seller's responsibility.
Refunds Following Withdrawal
When you validly exercise your right of withdrawal, we will refund payments covered by the right of withdrawal, including the cost of our least expensive standard delivery option where required by law.
We may withhold the refund until we have received the returned goods or until you provide documentation showing that the goods have been returned, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed. Your bank or payment provider may require additional processing time before the refund appears in your account.
Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain products where an exception is provided by applicable consumer law, including certain sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery, and goods made to the consumer's specifications or clearly personalised.
An exception will only be applied where permitted by applicable law.
Sale Items
Products purchased at a reduced or promotional price are covered by the same statutory consumer rights as other purchases. A promotional price does not in itself remove your right of withdrawal or your rights concerning defective goods.
Cancellations
If you wish to cancel an order before it has been processed or shipped, please contact us as soon as possible. We will try to accommodate the request, but we cannot guarantee cancellation once fulfilment has begun.
Contact Us
Before returning an item, or if you have questions about a return, refund, damaged product or your right of withdrawal, please contact Veloura Finds at solasjin@gmail.com. We will provide the appropriate return instructions for your order.