Shipping Policy

At Veloura Finds, we are committed to delivering your order as quickly and smoothly as possible.

Shipping Destinations

We currently ship to:

• Norway
• Sweden
• Denmark
• Finland

If your country is not listed, please contact us before placing an order.

Shipping Costs

Norway

• Free shipping on orders of NOK 189 or more
• Orders below NOK 189: NOK 99 shipping

Sweden, Denmark & Finland

• Flat shipping rate: NOK 99 per order

Shipping costs are calculated and displayed during checkout before payment.

Processing Time

Orders are normally processed within 1–3 business days after payment has been received.

Orders are not processed on weekends or public holidays.

Estimated Delivery Time

Estimated delivery time is generally:

• 7–20 business days

Delivery times are estimates only and may vary due to customs clearance, weather conditions, carrier delays, or periods of high demand.

Order Tracking

Tracking information will be provided whenever available.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details, if applicable.

Delays

Although we always aim to deliver within the estimated timeframe, occasional delays may occur that are outside our control.

If your order is significantly delayed, please contact us and we will be happy to assist you.

Incorrect Address

Please ensure that your shipping address is accurate before completing your order.

Veloura Finds cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Shipments

If your order arrives damaged, incomplete, or appears to have been lost during delivery, please contact us as soon as reasonably possible.

To help us investigate and resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the product, the damage, and, where relevant, the packaging

We will review your case and work towards an appropriate solution in accordance with applicable consumer rights.

Questions

If you have any questions regarding shipping or delivery, please contact:

Veloura Finds
📧 solasjin@gmail.com